Guest-Ready Short-Term-Rental Refresh
PROTECT YOUR REVIEWS. IMPRESS EVERY GUEST. KEEP YOUR CABIN FRESH YEAR-ROUND.
Your guests notice more than just how a cabin looks, they notice how it smells.
The Guest-Ready STR Refresh Program is designed specifically for short-term rentals, combining professional odor elimination, sanitization, and optional deep cleaning to help keep your property fresh, guest-ready, and protected between bookings.
Common STR Odor Challenges
Pet Odors
Cooking Odors
Cigarette Smoke
Marijuana Smoke
Musty Cabin Smells
High Guest Turnover
Dirty Guest Odors
HVAC Odor Buildup
Seasonal Cabin Staleness
Unknown Odors
Why Guest Experience Starts Before Guests Unpack
Most vacation rental owners only think about odor after receiving a complaint. By then,
A negative review may already be posted.
A refund may have been issued.
Future bookings may already be affected.
The Guest-Ready STR Refresh Program gives owners and property managers a proactive solution to help maintain a consistently fresh property while providing fast emergency response when unexpected odor issues occur.
One Trusted Program.
Two Specialist Teams.
One Guest-Ready Cabin.
The Guest-Ready STR Refresh Program combines Ascent's professional odor remediation and sanitization system with Move Ready Deep Cleaning's detailed vacation rental cleaning services to create a complete hospitality refresh solution.
Owners may choose recurring preventative maintenance or emergency reset services depending on their property's needs.
Preventative STR Refresh + Deep Clean
Recommended for:
Annual, biannual, and quarterly cleanings.
Perfect for:
- High-turnover cabins
- Luxury rentals
- Pet-friendly properties
- Premium guest experience
- Owners living out of town
Emergency STR Reset
Designed for situations like:
- Guest smoking, cigarette odors, marijuana odors, pet accidents, heavy cooking odors, party odors, dirty guest situations, unexpected odor complaints, and fast scheduling when available
- Documentation for qualifying Airbnb/VRBO guest damage claims
- Priority scheduling for program members
Why Owners Love It
Protects 5-Star Reviews
Creates Better First Impressions
Reduces Odor Complaints & Refund Requests
Maintains Indoor Air Quality
Keeps Cabins Fresh
Protects Property Value
Provides One Trusted Vendor
Professional Documentation Available
How It Works
Step 1: Choose Your Program
Annual, biannual, quarterly, emergency reset
Step 2: Schedule Service
We'll coordinate directly with you or your property manager.
Step 3: Treatment Day
Professional odor elimination and sanitization treatment throughout the rental. HVAC treatment included.
Step 4: Deep Cleaning
Professional Deep Cleaning completes the detailed hospitality cleaning service.
Step 5: Guest Ready
Your property is refreshed, sanitized, and ready for the next guests.
Why Choose Ascent?
- Professional whole-home odor remediation specialists
- Specialized chlorine dioxide dry vapor technology
- Treats the entire indoor environment—not just surfaces
- HVAC treatment included
- Fast emergency response available
- Trusted by National Association of REALTORS, investors, contractors, and property owners throughout East Tennessee
- Professional documentation available for qualifying guest damage claims
Who This Program Is Perfect For
FAQs
Do you treat the HVAC system?
Yes. Odors commonly circulate through HVAC systems and ductwork—especially in smoke, pet, mildew, and musty odor situations. We can include HVAC system treatment as part of the remediation process to help address odor throughout the entire property.
Can you remove cigarette smoke?
Yes. Cigarette smoke is one of the most common odor issues we treat, including homes affected by long-term smoke buildup.
How long before guests can return?
Most projects are completed within approximately 24 hours, depending on the size of the home and severity of contamination.
Do I have to sign up for recurring services?
No. We do not require you to sign up for recurring services. You can schedule a one-time odor removal treatment whenever you need it. If you'd like ongoing odor prevention or routine treatments, we're happy to create a recurring service plan that fits your needs, but it's always optional.
Can you provide documentation for Airbnb or VRBO claims?
Yes. If you're filing a claim through Airbnb, VRBO, or another short-term rental platform, we can provide documentation of the odor remediation service performed. This may include invoices, service details, and other supporting documentation to help with your claim. If you have specific documentation requirements, let us know before your appointment, and we'll do our best to accommodate them.
Do you service Gatlinburg, Pigeon Forge, Sevierville, Wears Valley, Townsend, and the Smokies?
Yes! We proudly provide professional odor removal services throughout Gatlinburg, Pigeon Forge, Sevierville, Wears Valley, Townsend, the Great Smoky Mountains, and more in East TN. Whether you own a vacation rental, cabin, hotel, or residential property, our team travels throughout the area to eliminate smoke, pet, food, mildew, and other persistent odors. If you're unsure whether your property is within our service area, just give us a call—we're happy to help.
Proudly serving Knoxville & East Tennessee
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